Recent Why SERVPRO Posts

What Can SERVPRO Offer You?

10/26/2021 (Permalink)

When most people hear the name SERVPRO, they often think of fire and water restoration and that is it. SERVPRO offers several quality cleaning services for all types of emergency needs. SERVPRO of Glen Burnie has trained professionals who are committed to providing quality services for you and your community. Here are some of the services SERVPRO has to offer:  

  • Fire, smoke and soot cleanup and restoration. 
  • Water removal and dehumidification.  
  • Crime scene, biohazard and vandalism cleanup. 
  • Mold mitigation and remediation.  
  • Contents claim inventory service.  
  • Air duct and HVAC cleaning.  
  • Carpet and hard floor cleaning and care.  
  • Stain removal and stain resistance applications. 
  • Odor identification and deodorization.  
  • Upholstery and drapes cleaning methods.  

If you or anyone you know needs any of these services listed, contact SERVPRO of Glen Burnie at 410-766-1110. 

Our 1-4-8 Service Response Guideline

10/26/2021 (Permalink)

A SERVPRO van parked outside of a home Our SERVPRO professionals will always try to be faster to any size disaster.

SERVPRO of Glen Burnie knows there’s no such thing as a small emergency when it threatens the welfare of the tenants and the revenue of the property owner. From a burst pipe in an office building to faulty wiring in an apartment complex, SERVPRO of Glen Burnie has the experience you need for all your fire and water losses.  

To differentiate us from our competitors, SERVPRO has instilled a 1-4-8 service response guideline for all franchises to aid every customer. These guidelines are as follows: 

1 – Within one hour from notice of a loss, our SERVPRO professionals will contact you to arrange for service. This one hour takes into account the 30 minutes for our Call Center to dispatch the loss and another 30 minutes for the franchise to call the customer.  

4 – Within four hours of loss notification, a SERVPRO professional will be on-site to start mitigation services if necessary.  

8 – Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the proper person. Our franchise will commit to providing this verbal briefing to the adjuster within these 8 hours. 

Our SERVPRO professionals will work hard and fast to restore your property and its contents to preloss condition. 

National Brand, Local Presence

9/30/2021 (Permalink)

Do you know why so many homeowners and property managers work with SERVPRO of Glen Burnie? The answer is because of our quick response time that allows us to respond to any size disaster whenever you need us. 

With our Here to Help customer service philosophy, we believe that listening to our customers and supplying solutions in a variety of ways is what separates us from our competitors. This philosophy, along with our industry leading tools, professional training and adaptable skill set, differentiates us from other restoration companies. We provide restoration services to help you get back to your residential and commercial spaces fast.  

Here at SERVPRO of Glen Burnie, we care about the readiness of our community. As a national brand with a local presence, SERVPRO will be there for all of your disaster needs.  

Certified: SERVPRO Cleaned

9/29/2021 (Permalink)

With the COVID-19 pandemic, employees may be hesitant to return to work and customers may wonder whether businesses are safe. This ongoing global pandemic has changed what it means to be clean. Luckily for business owners, SERVPRO of Glen Burnie has a program committed to cleaning in light of the pandemic. 

Certified: SERVPRO Cleaned is a defensive cleaning program that SERVPRO offers to commercial locations to address the pandemic. This service is a proactive viral pathogen cleaning made specifically available for you, your business, employees and customers. SERVPRO professionals go beyond just fire & water damage. Our professionals are trained and experienced in biohazard decontamination and chemical spills and always adhere to standards set forth by the Center for Disease Control and Prevention and local authorities.  Call us today at 410-766-1110 to find out how we can assist your business.

We Strive for Five

6/4/2021 (Permalink)

We ALWAYS strive for 5 star ratings. We want you to know that we value the opportunity to assist when you find your home of business in need of mitigation services.  

Our team knows how difficult this time is for you, your life is in upheaval and your home or business has been devastated by a crisis. If you need us in your Pasadena home, we want you know that were here to help. Our employees are trained in multiple phases of the services we provide, from water damage, to fire, smoke and soot cleanup, to carpet and duct cleanings, we offer the finest service to our customers. From your first contact on the initial call for service to the final visit from our rebuild Project Manager, we want you to be 100% satisfied with our service.  

WE STRIVE FOR FIVE – If you want the best most attentive team in the county call SERVPRO of Glen Burine, 410-766-1110, and we will give you the best service around. #heretohelp. 

SERVPRO of Glen Burnie Sends Help to Devastated Texas

3/10/2021 (Permalink)

Crews and trucks Crew Members and Trucks

Talk about the SERVPRO family! Nick Whittles led his team to Houston, TX along with 300 other SERVPRO franchises from all over the country. They worked long hours for three weeks to offer assistance to residents in the Houston area.

Did you know that flood waters are considered biohazardous? The rising water flows through and across many contaminants making it unsafe. That is why when asked, as first responders Nick and his team stepped up to help Texans dry out. Determining exactly what can be saved until everything is dry is difficult, but with the right training and equipment, a professional can restore your home more quickly, safely, and efficiently than you could on your own.

If you are a local victim of flooding, remember that it is important to call in the professionals. Restoration is much more than a simple cleanup of water, and it is a job that should be entrusted to people who are trained and know what they are doing.

SERVPRO of Glen Burnie, conveniently located in Hanover, MD offers 24-hour emergency service, and is a leader in the restoration industry. To learn more or join our team, visit www.SERVPROglenburnie.com or call 410-766-1110.

Great Customer Service

10/26/2020 (Permalink)

male SERVPRO production managers on steps wearing masks Production Management Team

Did you know each SERVPRO franchise is independently owned and operated? SERVPRO of Glen Burnie is owned by Diane and Nick Whittles. Both Diane and Nick have spent her entire life in Anne Arundel County, and are proud of the business they’ve created.

Diane became the owner of SERVPRO of Annapolis/Severna Park after her husband passed away in 2012.  All of our franchises are a woman-owned minority business enterprise and certified by the state of Maryland.  Since Diane’s time at the helm, she has grown the business exponentially. In 2018, she purchased her third SERVPRO franchise, SERVPRO OF Pasadena/Gibson Island/Lake Shore and in September 2020, she partnered with her son Nick to purchase SERVPRO of Glen Burnie.

SERVPRO of Annapolis/Severna Park has been so successful because of the team Diane has put together. The team is well-trained and highly educated. Team members communicate well with each other and work hard to ensure customer satisfaction. This is why our customers work with SERVPRO of Annapolis/Severna Park and now, SERVPRO of Glen Burnie.

We Work With Hoarders

10/26/2020 (Permalink)

messy house full of old toys kitchen utensils We Help Hoarders

According to the Mayo Clinic:

"Hoarding disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them. A person with hoarding disorder experiences distress at the thought of getting rid of the items. Excessive accumulation of items, regardless of actual value, occurs.

Hoarding often creates such cramped living conditions that homes may be filled to capacity, with only narrow pathways winding through stacks of clutter. Countertops, sinks, stoves, desks, stairways and virtually all other surfaces are usually piled with stuff. And when there's no more room inside, the clutter may spread to the garage, vehicles, yard and other storage facilities.

Hoarding ranges from mild to severe. In some cases, hoarding may not have much impact on your life, while in other cases it seriously affects your functioning on a daily basis."

Do you live with a hoarder or have a family member of friend with a hoarding problem?  

SERVPRO of Glen Burnie can help with hoarding cleanup. Do you or someone you know need help with hoarding? Call us at 410-766-1110! We are here to help!