What our Customers say...
Water Damage Testimonials
Woke up on a Saturday to find my basement flooded from a water heater failure. Called SERVPRO and they were out the same day. Could not have asked for better service and the technicians that came out, Orlando and Ryan, were top notch... they made a terrible situation better. Highly recommend SERVPRO because of them!
Never thought a leaking ice maker line to my fridge could cause such a mess. The guys from SERVPRO of Glen Burnie came quickly, and cleaned things up. Couldn't have asked for a better team to "rescue me". Thanks.
We called SERVPRO of Glen Burnie because our kitchen sink flooded. The staff was excellent and came out quickly. If you have water damage, call SERVPRO.
Our water delivery company decided to drop 5 gallons of water in our lobby and run...literally. The delivery guy was more worried about his shoes than the mess he created, and he offered no help to fix the mess he created...he just left. We called our corporate office, who called SERVPRO and they were there in a flash. The team at SERVPRO showed up with wet vacs to suck up the spill, as well as a fan and a dehumidifier to further dry out the carpet. The major part of the spill was up quickly with the vacuum, but the team left the fan and dehumidifier over a weekend (the spill occurred on a Thursday afternoon) to get the rest of the carpet dry. The tech returned on Monday and collected the equipment once they were satisfied that we were satisfied that everything was dry and back to as it was. I am very pleased all of this was done quickly and efficiently, with minimal impact on our branch team and our clients.
We had an HVAC condensation line that caused damage in our attic and garage. The estimator, Eric, was polite and provided us with an estimate. We've had them back twice since the initial call because we found additional problems in other parts of the house. We are very happy with the service!
Our refrigerator leaked water. We called our State Farm insurance agent who recommended SERVPRO. Justin came to our house several times. He was fantastic. They cleaned everything and did a good job.
They were awesome. Very knowledgeable and so nice. Hope to never need them again, but not because of anything they did. Just prefer to not have a flood in my house.
We’ve used SERVPRO of Annapolis/Severna Park in the past and they were fantastic. This time we had a bathroom leak. I’m happy to recommend them.
We called SERVPRO of Annapolis/Severna Park when a bad storm came through Annapolis and caused damage to our chimney.
The damage caused a water leak. The team was wonderful, professional, and timely. I told our insurance company,
"I want SERVPRO."
Great team and great service! They were very friendly and understanding to the situation. I highly recommend them.
Anthony provided excellent professionalism and a very pleasant personality upon the entrance to the exiting our home. He provided us with answers for to questions which gave us great satisfaction and any eased our concerns.
Our basement has been leaking for a long time. We would simply get the water up and wait until it leaks again. We had had our basement water-proofed before and when we contacted the company that did the original water-proofing, they had gone out of business. So we waited even more, due to this reason. We didn’t contact another company for a while. So as a result of waiting so long, our basement, still leaking, ended up with mold and mildew. So we contacted two companies for estimates. Yes, I know normally it is suggested to get a minimum of 3 estimates, but when we contacted SERVPRO of Glen Burnie, the cost was within our budget. We agreed on a date for a visit. The techs Charles and Anthony arrived on time and they were very pleasant. They put up the proper protection to save the other part of the basement. Then they removed two layers of tile from the floor. There was a third layer of tiles, and due to the age of the house, it was possible that asbestos was present. Therefore, they stopped working. I contacted SERVPRO of Glen Burnie office and was referred to a reputable company that removes asbestos. I was very pleased with their service, their employees, especially Charles and Anthony. I would highly recommend SERVPRO of Glen Burnie to anyone in need of their service. Their techs are highly trained and did an amazing job. There was no trash left behind whatsoever.
SERVPRO did a wonderful job. They took so much stress away from me. Highly recommend to anyone who needs their services. They were quick and work was excellent.
I wanted to thank you for your help, and let you know how fantastic Lance and Anthony were in helping my husband and I with our water mitigation/restoration last night. They were both very professional, efficient, and informative, and helped ease our minds during this unfortunate situation. They went above and beyond to make the process easy, and take a ton of stress out of it. I can't tell you how nice it is knowing someone has your back in the middle of disaster.
Thanks again, we will recommend your office to everyone and anyone we know that needs restoration help.
Hello, I found it very necessary to let someone know about the exceptional service we received from Charles B. Wilson, Jr. and his partner, Lance Williams. From the time they arrived to the time they left, they were extremely friendly, professional and courteous. They were constantly reassuring us that they would take care of everything, and that we were in good hands. That couldn't be more accurate! Bottom line, 10 stars across the board for these gentlemen! Thank you so much for the superior service!